Secure Credential Management

Magiccart Support team might ask for FTP and Admin Panel details from you. We ask for these details as we need to go through your product (extensions/add-ons) to understand, identify and find a solution to your problem. During such times, we would want you to trust us as we have been working with the customer service industries for over a decade and maintain good records. Your data remains absolutely confidential and we never share your details with anyone at any point of time.

Once we close your request, we completely delete the records of your credential from our database.

Chargeable Support Services

Magiccart provides 3 months at cost of $60 support for all the paid extensions/plugins. As a part of our support services, we will answer questions related to our products, fix the errors/bugs and make sure that our product work exactly the way we have promised it should.

There’s no free support for customizing our product to make it compatible to your business needs. So for a support of such nature would be chargeable.

When there is a bug, error, flaw or failure in your live system and it leads you to get an unexpected result, we consider it as the error of Magiccart. However, if the bug is not because of Magiccart and is a technology bug; then we would charge a fee to fix that error, failure, mistake or bug.

If you want support from us or need to report bugs, feel free to email us at support@magiccart.net, and we will help you resolve the problem at the earliest. Magiccart processes weekend emails on the next Monday (GMT+5:30) at the beginning of the week. We get back to the emails with our replies within 48 hours. However, it might take longer than that if we are backlogged. So we request you to have patience and we’ll definitely get back to you.

Before Reporting A Bug Or A Query

We might not be able to answer . If you need help with customizing and modifying your product, we would request you to visit the Developers’ community or Community Forum of that particular technology wherein other customers offer help and feedbacks.

We request you to read the ‘User Mannual’ of each of our extensions and plugins and also find the link to the documentation and video tutorial for each one of them. (if available)

For more questions, you can visit the FAQ page related to each product and it is sure to help you.

Our Support Services do not include the following:

  • Installation of the purchased extension (Chargeable)
  • Compatibility check between the technology and other software packages
  • Integration of the purchased products
  • Error correction caused during buyer installation
  • Error correction caused during buyer software upgrade
  • Modules/themes customization
  • Product integration troubleshooting
  • Performance optimization and tuning
  • Third-party developer’s consultation
  • Product version update with different module or theme

Before You Submit A Ticket, Always Remember To:

  • Give your order id
  • Provide your website URL
  • Mention the name of the product
  • Give details about the Product Version
  • Provide complete information about your issue
  • Provide screenshots of the error
  • If you have installed other extensions, mention about them
Terms and Conditions

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